Shipping Policy
Order Processing Time
All orders are processed within 2–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.
Shipping Time
Since we work with trusted suppliers to bring you quality products at great prices, shipping times may vary depending on your location and the item ordered:
- Domestic orders: 7–15 business days
- International orders: 10–20 business days
Please note that shipping times are estimates and not guaranteed, as delays can occasionally occur due to customs processing, holidays, or carrier issues.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery status.
Multiple Items, Multiple Packages
If you order multiple items, they may be shipped separately from different warehouses, meaning they could arrive on different days. This is normal and doesn't indicate an issue with your order.
Customs, Duties, and Taxes
ZECHT is not responsible for any customs fees, import duties, or taxes that may apply once your order reaches your country. These charges are the responsibility of the customer and vary by location.
Damaged, Lost, or Missing Packages
If your order arrives damaged, or if it hasn't arrived within the estimated delivery window, please contact us at [your support email] with your order number so we can investigate and make it right.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
Questions?
If you have any questions about your order or our shipping policy, reach out to us at [your support email] — we're happy to help