Refund policy

REFUND & RETURN POLICY — Elorwyn.store Last updated: July 2026

Thank you for shopping at Elorwyn.store. We want you to be happy with your purchase. If something isn't right, here's how we handle returns and refunds.

Return window
You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to start a return
Contact us at hello@elorwyn.store with your order number and the reason for the return. We'll confirm your return and provide instructions for sending the item back.

Non-returnable items
Some items cannot be returned, including gift cards, final sale items, and items marked as non-returnable on the product page. Please check the product description before purchasing.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card provider may take additional time to process the refund.

Return shipping
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at hello@elorwyn.store with photos of the item. We will arrange a replacement or full refund, including return shipping, at no cost to you.

Exchanges
If you'd like a different size, color, or product, please start a return for the original item and place a new order.

Contact us
If you have any questions about this policy, contact us at hello@elorwyn.store or by phone at +923161712719.